Returns & Exchanges
At So Shape, your satisfaction is our priority. If you change your mind, you can return unopened and undamaged products within 14 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your products are in their original packaging, unopened, and that the security seals are intact to qualify for a return.
Contact Support
Email our customer service team with your order number to receive a Return Authorization and the correct shipping address for our warehouse.
Pack Your Items
Securely place the items in a shipping box with your order details included inside to ensure your return is processed quickly upon arrival.
Ship and Track
Send your package using a tracked shipping service and keep your receipt; we will process your refund within 5-7 business days of receiving the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing